FAQ

What payment methods do you accept? We accept most major credit cards, including Visa and Mastercard.

What does it mean if my order status is "processing"? "Processing" means we have received your order and are preparing it for shipment. Once your order is shipped, its status will change to "Completed" and you'll receive a tracking number.

How do I return a product? You can return your order within 14 days of receipt. You are responsible for all return shipping costs, and we recommend using a trackable service as we are not responsible for lost returns.

Why can't I return underwear, masks, and beauty products? For hygiene and public safety reasons, we do not accept returns on underwear, masks, or beauty and hygiene products. This policy is in place to ensure the safety and well-being of all our customers.

Do you cover return shipping costs? No, customers are responsible for their own return shipping costs. We strongly recommend using a trackable package to prevent returns from getting lost.

What if I receive a wrong, defective, damaged, or missing product? If you receive an incorrect, defective, damaged, or missing product, please contact us within 7 days of receiving your order. For a faster resolution, include your order number and a photo of the issue when you email us. We will do our best to resolve the problem as quickly as possible.

How long does the return process take, and when will I get my refund? Returns are processed within 5 business days of us receiving the package. Once your return is processed, you will get a confirmation email. Refunds are credited to your original payment method and may take an additional 5-7 business days to appear in your bank account, depending on your bank's processing times.

How long will it take to receive my order? After your order and payment are confirmed, it will be shipped within 1-3 business days. The average delivery time is typically 3-7 business days.

Will my entire order be shipped in one package? For logistical reasons, products in the same order may be shipped in separate packages. This allows us to ensure a faster delivery time. If you have any questions, please contact us.

I need to change something in my order. How do I do that? If you need to change the size or color of an item, please contact us immediately. We are unable to make any changes after 24 hours or once the order has been processed.

How can I contact you? You can contact us by email at info@noriyana.com. We guarantee a response within 24-48 hours and are happy to assist you.

Company Information
Company Name: MERROW TYRES LIMITED
Company Address: Aruna House, 2 Kings Road, Haslemere, Surrey, GU27 2QA
Registration Number: 05282323
Email-Address: infor@noriyana.com